Francis Finch

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Computer Support Technician
Dedicated and detail-oriented Computer Support Specialist with extensive experience in providing technical assistance to end-users and maintaining IT systems. Skilled in troubleshooting hardware and software issues, resolving network connectivity problems, and ensuring optimal system performance. Adept at delivering exceptional customer service, explaining complex technical concepts in an accessible manner, and implementing solutions efficiently to minimize downtime. Proficient in managing ticketing systems, performing routine maintenance, and collaborating with teams to support organizational technology needs. Passionate about staying current with emerging technologies to enhance support capabilities and improve user satisfaction.
Home
12409 Noreast Lake Dr.
Tampa, FL 33612
P: (813) 357-4302
ffinch1@wgu.edu

Education

Western Governors University

May 2018 - Mar 2019
Bachelors

BSIT (INFORMATION TECHNOLOGY)

Hillsborough Community College

Aug 2016 - May 2018
Associates

AS.CIA (COMPUTER INFORMATION ADMINISTRATOR) Member of Phi Theta Kappa Honor Society and 2018 All-Florida Academic Team.

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Work Experience

Northern Technologies Group

Jul 2022- Aug 2025
Tech Support

Ticketing Systems include mostly Connectwise Manage and Microsoft Dynamics. Working with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Spectrum HSD

Jun 2019 - May 2022
Tech Support

Front-line support for Spectrum High Speed Data Repair. Ownership of complex cases. This was an opportunity to use my expertise to identify issues, investigate root causes, and recommend solutions, while building brand loyalty with clients.

  • Frequent swag recipient for outstanding performance.
  • Eager teammate who augments the overall strength of the crew.
  • "Attendance Ninja" ranking for missing zero days from schedule.

Dell EMC PROsupport

May 2018 - Jun 2019
Tech Support

The resident problem-solver, providing front-line support for Dell's ProSupport group. Ticketing done through SalesForce and remote support via Support Assist.

  • Warranty support with some Enterprise level cases.
  • Contributed to internal KB creation for troubleshooting steps.
  • Participated outside of work in Dell Forums to assist as a hobby.

Westshore Hotel

May 2016 - Feb 2018
Maintenance

Duties included: Accommodating guests with issues, preventative and corrective maintenance, setup of banquet rooms, driving airport shuttle.

  • Received Employee of the Month award twice.
  • NSPF CPO certification earned for maintaining pool.
  • Attention to detail and preventative maintenance schedule design.

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